“Healthcare and credibility go hand-in-hand”, says Vaibhav Tewari, Chief Operating Officer of Portea Medical.
Long-term medical care whether it be for the sick or for those recuperating post-surgery is best carried out in the environs of one’s home. To realize this dream and give patients medicare within the comforts of their home, Portea Medical was born.
In a country where nuclear families and working couples have become the norm, it has become increasingly difficult to care for an ailing or sick family member. Though a lot of families seek hired help or appoint a professional nurse, the options are fairly limited and most of them available lack credibility.
To tackle this challenge, Portea was incepted over six years ago by K Ganesh,
Meena Ganesh and Vaibhav Tewari.
In a recent interview with the COO, Vaibhav Tewari, he said, “We looked at outside the hospital healthcare market and felt there was a tremendous need for a credible, large brand which can be trusted by consumers who are seeking healthcare at home”.
“Credibility was the major driving force”, he reiterates.
So, is India ready for professional home healthcare providers?
The current estimates for the home healthcare industry in India are approximately $2 billion and growing at a CAGR of 20 percent. When the brand started out, their aim was to address every healthcare need that can be supported outside the hospital. Whether it’s something as simple as appointing a resident nurse or something complex such as setting up an ICU
(Intensive Care Unit) at home, Portea makes it possible.
“Suppose a person is getting out of a hospital and needs a doctor, ventilator and nurse, we will ensure that the complete setup is in place”, he adds. Keeping in mind the brand’s core philosophy of ‘putting the needs of the patient in the center’, Portea embodies availability, reliability, and quality of service as their key strengths.
Talking about getting the word out, Vaibhav mentioned that initially, they carried out campaigns on Facebook and Google. As the brand started grabbing the limelight, they executed television, outdoor and digital campaigns too.
“Word of mouth really helped us build the brand”, he stated.
Delving into some important numbers that have taken Portea where it is today,
“30% of our revenue is from referrals
We have served seven to eight lakh patients so far
We serve 10,000 to 12,000 patients every month
4000 doctor visits are made per day
Close to 1.5 million hours are spent in total in patient homes per month”
When asked about the biggest accomplishments in his career so far, he stated “To offer value to society is an achievement in itself. I have earned the goodwill of lakhs of people and that’s my biggest accomplishment when I go back home”.
In his closing statement dedicated to aspiring brand managers, Tewari stated
“A brand is all about how you project your story and understand the bigger